Frequently Asked Questions:

 

What services are available?
– Curbside Pickup will continue.
– Apply for a new Library card or replace a lost Library card.
– Browsing and checking out of Adult and Children’s materials.
– Computers by reservation for 1 hour. Please call the Reference Desk to make a reservation at 815.327.2515.
– Fax/Copy/Scan Station (Printing will still be available at Curbside Pickup if you do not wish to use a Library computer.)

Why can’t I use the tables or the study rooms?
All of our available space has been repurposed for storage, curbside services, processing of materials and staff workspace in order to comply with the state mandates about social distancing. 

Is there a time limit as to how long I can stay in the Library?
There is no specific time limit in place. We do encourage you to keep your visit short, Phase 3 is Grab and Go service only. 

Is the Library offering special hours for seniors?
Yes, priority hours for seniors and vulnerable populations are Mondays, Wednesdays and Fridays from 10:00 am to 11:00 am.

Can I sign up for a Library card?
Yes, you can apply online or at the Account Services Desk. 

What if I cannot find my Library card?
Please call 815.436.6639 or email plainfieldcirc@plainfieldpubliclibrary.org for assistance. 

Can I return items to the Library?
Yes, items may be returned to the outside book return or to the yellow bin at Curbside Pickup. The inside book return will be unavailable during this time. You do not need to return the bag you were given at check out. 

I returned my materials but they are still showing up on my account, why? 
The materials are in quarantine. We quarantine all items for 7 days after they are returned. During this period the items will still show as checked-out in your account, but you will not accrue fines during this time. 

Can I pickup items I have on hold?
Holds will not be available for pickup inside the Library. All holds must be picked up through our curbside service. Not familiar? Learn how to use our curbside service. 

How long does it take for my holds to be ready?
It depends. If the item is at the Plainfield Library and on the shelf, it will take a day or two. If the item is coming from another Library and is on their shelf, it could take up to five days. 

Why are some of my holds ready but not others?
A list of holds is generated multiple times throughout the day for staff to pull to fulfill  your requests. With limited staff, all holds cannot be pulled the same day they are requested. Once your hold is pulled, we notify you the item is ready. We will hold the item for five days. That gives you more time to wait and see if more of your holds become available.  

How long will the Library be operating with limited services?
We do not have a specific date or timeline right now. We will continue to gradually move forward as we see fit for the community and in cooperation with the guidelines given by the Governor’s office and the CDC. 

Where can I find updates on the Library’s reopening phases?
Please check our website, social media (Facebook, Twitter and Instagram) or sign-up for our weekly enews for updates.